Terms and Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of echelonhosting.com and the hosting, domain, business-naming, branding, design, support, and related services offered by Echelon Hosting LLC (“Echelon Hosting,” “Echelon,” “we,” “us,” or “our”). By accessing our website, creating an account, placing an order, or using any Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and account responsibility

You must be at least 18 years old and legally able to enter into a binding agreement. You agree to provide accurate, current, and complete information and to keep account, billing, and domain-registration information updated. You are responsible for safeguarding login credentials and for activity performed through your account. Notify us promptly if you suspect unauthorized access.

2. Services

Echelon may offer shared hosting, domain registration and transfer assistance, business-naming services, logo and brand-identity services, and related digital products or professional services. The specific scope, deliverables, price, timing, revision allowance, and service term are those shown in the applicable product page, package description, checkout, order confirmation, statement of work, or written proposal.

Features may change as technologies, suppliers, security requirements, or legal obligations evolve. A material reduction affecting an active paid service will be handled in accordance with applicable law and any service-specific commitment supplied with the order.

3. Orders, prices, payments, and taxes

• Prices are displayed in U.S. dollars unless stated otherwise.
• You authorize Echelon and its payment processor to charge the payment method provided for the amount shown at checkout and, for recurring Services, each renewal charge until cancellation takes effect.
• You are responsible for applicable taxes, governmental charges, and third-party fees unless the checkout expressly states that they are included.
• We may reject, cancel, or review an order for suspected fraud, pricing or technical errors, legal compliance, service availability, or violation of these Terms. If we cancel a paid order before providing the Service, we will refund the amount collected for the canceled portion.
• Chargebacks do not replace our cancellation or dispute process. An improper chargeback may result in suspension while the matter is investigated.

4. Hosting services, renewals, and suspension

Hosting plans renew for the billing period selected at checkout unless canceled before the renewal date. You are responsible for maintaining a valid payment method. Failed or overdue payments may result in restriction, suspension, or termination after any notice or grace period required by law or stated in your order.

You are responsible for your website content, applications, credentials, software updates, and independent backups unless a written plan description expressly assigns a responsibility to Echelon. Backup features are provided as a convenience and are not a substitute for your own current, tested backups.

We may take reasonable action to protect customers, networks, and third parties, including quarantining malicious files, limiting abusive traffic, or suspending a compromised or noncompliant account.

5. Acceptable use

You may not use the Services to:

• violate any law, regulation, court order, or third-party right;
• distribute malware, phishing content, credential-stealing tools, or destructive code;
• send unsolicited bulk communications or operate deceptive marketing schemes;
• host or distribute content that infringes intellectual-property, privacy, publicity, or contractual rights;
• interfere with networks or systems, conduct unauthorized scanning or access attempts, or evade security or usage controls;
• exploit or endanger minors, facilitate violence or illegal activity, or distribute unlawful sexual content;
• consume resources in a manner that materially harms platform stability or other customers; or
• misrepresent your identity, affiliation, or authority.

We may investigate suspected abuse and cooperate with lawful requests. When practical and appropriate, we will provide notice and an opportunity to remedy a violation; urgent security, legal, or safety matters may require immediate action.

6. Domain names

Domain services are provided through registries, registrars, including Enom or its successors, ICANN, and other third parties. A search result or checkout submission does not guarantee availability or registration. A registration is complete only when confirmed by the applicable registry or registrar.

• You must provide and maintain accurate registrant and contact information and comply with applicable registrar, registry, and ICANN policies.
• You are responsible for selecting a lawful domain name and investigating trademark, business-name, and other third-party rights.
• Registration, transfer, renewal, redemption, and restoration fees may differ and may be nonrefundable once submitted to a registry or registrar.
• You are responsible for renewal before expiration. We do not guarantee recovery of an expired domain.
• Transfers may be delayed or rejected because of locks, verification requirements, disputes, inaccurate information, registry rules, or circumstances outside Echelon’s control.
• Domain ownership and use remain subject to applicable policies, dispute procedures, and legal orders.

7. Naming and branding services

Branding packages are creative professional services. You agree to provide timely, accurate, and complete project information, feedback, approvals, and materials. Project schedules are estimates and may change when feedback, content, approvals, or other customer dependencies are delayed.

The package purchased determines the number of concepts, directions, revision rounds, research level, and final deliverables. A revision refines an existing selected direction; it does not automatically include a new strategy, new business name, or unrelated design direction. Work outside the purchased scope may require a separate quote.

Creative judgment is subjective. Echelon does not guarantee that every concept will meet personal preferences, that a name or mark will be registrable, or that a domain, social handle, company name, or trademark will remain available.

8. Naming research and legal clearance

Any domain, social-handle, company-name, competitor, or preliminary trademark screening supplied by Echelon is informational and reflects information available at the time searched. It is not a legal opinion, comprehensive clearance search, registration guarantee, or substitute for advice from a qualified trademark attorney.

You are solely responsible for final legal clearance, entity-name approval, trademark filing, regulatory approval, and decisions to adopt or use a proposed name, logo, tagline, domain, or other brand element.

9. Intellectual property and project materials

You retain ownership of materials you supply and grant Echelon a limited license to use them to perform the Services. You represent that you have the necessary rights to provide and authorize use of those materials.

Until full payment clears, all concepts, drafts, working files, methods, templates, and deliverables remain Echelon’s or its licensors’ property. After full payment, Echelon assigns to you the rights Echelon owns in the final approved custom deliverables identified in the applicable package or written agreement, except for:

• unused or rejected concepts and preliminary work;
• pre-existing tools, templates, methods, know-how, and reusable components;
• third-party fonts, stock assets, icons, software, or other licensed materials; and
• open-source or separately licensed elements governed by their own terms.

Unless a written agreement says otherwise, source or editable working files are included only when listed in the purchased package. You may not use unpaid, rejected, or preliminary concepts.

10. Technology-assisted creative work

Echelon may use research software, automated systems, artificial-intelligence tools, and human creative review when developing or evaluating ideas. These tools may produce similar material for different users and cannot guarantee originality, legal availability, or exclusivity. Final adoption and clearance decisions remain your responsibility.

11. Revisions, approval, and delivery

Feedback should be consolidated and submitted through the communication channel specified for the project. A deliverable is considered approved when you expressly approve it, publish or use it, or fail to respond for 7 calendar days after a final approval request. Final files are delivered after required approvals and payment in full.

Echelon may close an inactive project after 30 calendar days without customer response. Reactivation may require rescheduling or an administrative fee disclosed in advance.

12. Cancellations and refunds

Hosting: You may cancel a hosting plan at any time through the available account or customer-support process. Cancellation stops future renewals and takes effect at the end of the then-current paid billing period unless we state otherwise. New shared-hosting plans are eligible for a refund of the hosting fee if cancellation is requested within 30 calendar days after the initial purchase. The money-back guarantee does not apply to renewals, domain-related charges, setup or migration services, third-party licenses, add-ons, custom work, taxes, or accounts suspended or terminated for fraud, abuse, or violation of these Terms. Except where required by law, unused time remaining in a billing period is not prorated or refunded.

Domains: Domain registration, renewal, redemption, restoration, privacy, and transfer fees are generally nonrefundable once submitted to the applicable provider, except where required by law or where the provider rejects the transaction and returns the funds.

Naming and branding: You may request cancellation before discovery, research, strategy, naming, or design work begins and receive a refund of the amount paid, less any nonrefundable third-party charges disclosed at purchase. Once work begins, fees for work performed and completed milestones are nonrefundable. If a project is priced by separately identified milestones, we may refund amounts paid for milestones that have not begun. Approved work, completed milestones, rush fees, and third-party costs are nonrefundable unless required by law.

13. Third-party services

The Services may interact with third-party payment processors, registrars, registries, control panels, certificate authorities, software vendors, analytics providers, communication tools, and infrastructure providers. Their services and materials may be governed by separate terms and privacy policies. Echelon is not responsible for third-party acts, outages, policy changes, or content outside our reasonable control.

14. Service availability and maintenance

We work to provide reliable Services but do not promise uninterrupted or error-free operation unless a specific written service-level agreement applies. Maintenance, security events, internet failures, upstream providers, force majeure, and other circumstances may affect availability.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ECHELON DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT GUARANTEE BUSINESS RESULTS, SEARCH RANKINGS, REVENUE, CUSTOMER RESPONSE, TRADEMARK REGISTRATION, DOMAIN AVAILABILITY, OR THAT A BRAND WILL BE UNIQUE OR FREE OF THIRD-PARTY CLAIMS.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECHELON AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR COSTS OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECHELON’S TOTAL LIABILITY ARISING FROM A CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO ECHELON FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT, OR $100 IF YOU PAID NOTHING. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

17. Indemnification

You agree to defend, indemnify, and hold harmless Echelon and its owners, officers, employees, contractors, affiliates, and suppliers from claims, damages, losses, liabilities, and reasonable costs arising from your content, domain or brand selection, use of deliverables, violation of these Terms, unlawful use of the Services, or infringement of another person’s rights.

18. Suspension and termination

You may stop using the Services and cancel eligible renewals through the available account or support process. We may suspend or terminate access for nonpayment, abuse, security risk, legal requirement, fraud, or material breach. Termination does not eliminate accrued payment obligations or provisions that by their nature should survive, including intellectual-property, disclaimer, liability, indemnification, and dispute provisions.

19. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The state and federal courts located in Hillsborough County, Florida will have exclusive jurisdiction, unless applicable law requires otherwise. Before filing a claim, each party agrees to provide written notice and attempt in good faith to resolve the matter informally for at least 30 days.

20. Changes to these Terms

We may update these Terms from time to time. The revised version will be posted with a new effective date. Changes apply prospectively unless law requires otherwise. Continued use after an updated version becomes effective constitutes acceptance of the revised Terms.

21. General provisions

These Terms, the Privacy Policy, the applicable order, and any service-specific written terms form the entire agreement concerning the Services. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent; Echelon may assign it as part of a merger, reorganization, financing, or sale of assets.

22. Contact

Questions about these Terms may be sent to:

Echelon Hosting LLC
401 E Jackson Street, Suite 2340
Tampa, FL 33602