Privacy Policy

This Privacy Policy explains how Echelon Hosting LLC (“Echelon Hosting,” “Echelon,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit echelonhosting.com, create an account, contact us, place an order, or use our hosting, domain, business-naming, branding, design, and related services (collectively, the “Services”).

1. Information we collect

Information you provide

Depending on how you use the Services, we may collect:

• name, email address, telephone number, company name, and mailing or billing address;
• account credentials, authentication information, preferences, and support history;
• order, subscription, invoice, transaction, and service details;
• domain registrant, administrative, technical, and billing contact information;
• project questionnaires, business descriptions, audiences, preferences, feedback, proposed names, slogans, logos, files, and other materials submitted for naming or branding work;
• communications sent through forms, email, chat, tickets, or other support channels; and
• marketing preferences and survey or feedback responses.

Payment information

Payments are processed by Stripe or another disclosed payment provider. Echelon may receive transaction identifiers, payment status, card brand, expiration information, billing details, and limited fraud signals, but we do not intentionally store complete payment-card numbers or card security codes on our servers.

Information collected automatically

When you access the Services, we and our service providers may automatically collect IP address, browser and device type, operating system, language, referring and exit pages, pages viewed, dates and times, approximate location derived from IP address, interactions with the website, cookie identifiers, diagnostic data, and security or access logs.

Information from third parties

We may receive information from payment processors, domain registrars and registries, fraud-prevention vendors, analytics providers, hosting and infrastructure providers, authentication services, and other suppliers involved in providing or securing the Services.

2. How we use information

We may use personal information to:

• create and manage accounts;
• process orders, payments, subscriptions, renewals, cancellations, and refunds;
• register, transfer, configure, renew, secure, or support domain names;
• provision, operate, secure, maintain, and support hosting and related services;
• perform discovery, research, naming, design, revision, approval, and delivery activities for branding projects;
• communicate about transactions, projects, service notices, security, policy changes, and support requests;
• personalize and improve the website, Services, products, and customer experience;
• detect and prevent fraud, abuse, malware, unauthorized access, and other security threats;
• enforce agreements, resolve disputes, protect rights, and comply with law;
• maintain business, tax, accounting, and operational records; and
• send marketing communications where permitted, subject to your choices.

3. Cookies and similar technologies

We use cookies and similar technologies for essential website operation, authentication, shopping-cart and checkout functionality, security, preferences, performance, and analytics. Some cookies are necessary for the Services to function. Where required, we request consent before using nonessential cookies.

You can manage cookies through our consent tool, where available, and through browser settings. Blocking necessary cookies may prevent account, cart, checkout, or other features from working correctly.

4. How we disclose information

We may disclose personal information to:

• Payment processors to authorize and manage transactions;
• Domain registrars, registries, ICANN-related providers, and privacy/proxy services to process and administer domain services;
• Hosting, infrastructure, security, backup, certificate, control-panel, and software providers to operate and protect the Services;
• Communication, customer-support, email, analytics, and professional-service providers acting for us;
• Governmental, regulatory, legal, or law-enforcement authorities when required by law or reasonably necessary to protect rights, safety, users, or systems;
• Professional advisers, such as attorneys, accountants, auditors, and insurers; and
• Parties to a business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate safeguards.

We may also disclose information at your direction or with your consent.

5. Domain-registration information

Domain registration requires information to be provided to registrars, registries, ICANN-related systems, and other domain-service providers. Some registration data may be published or made accessible when required by applicable policy or law, although privacy or proxy services may limit public display where available. Domain data is also governed by the policies and privacy notices of the applicable providers.

6. Branding project confidentiality and portfolio use

We use project information and materials to perform the requested Services and for related support, recordkeeping, security, and legal purposes. We will not publicly display project materials as portfolio, case-study, or promotional work without the customer’s permission, except as otherwise agreed in writing.

7. Artificial intelligence and automated tools

We may use research software, automated systems, and artificial-intelligence tools to assist with naming, design exploration, analysis, customer support, fraud prevention, security, or service improvement. When project information is submitted to a third-party tool, we seek to limit the information to what is reasonably necessary for the task and use providers subject to appropriate contractual or privacy obligations.

Do not submit sensitive personal information, trade secrets, regulated data, or confidential third-party information in a project questionnaire unless we have specifically agreed in writing to receive and protect it.

8. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, complete transactions and projects, comply with legal, tax, accounting, registry, and contractual obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary by information type and service. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely isolate it.

9. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using strong, unique passwords, protecting credentials, maintaining secure devices, and promptly notifying us of suspected account compromise.

10. International data transfers

Echelon and its providers may process information in the United States and other countries where privacy laws may differ. Where required, we use legally recognized safeguards for international transfers.

11. Your choices and rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of personal information; to restrict or object to processing; to withdraw consent; or to appeal a denied privacy request. Certain information may be retained where required for security, legal compliance, transactions, domain policies, or the establishment or defense of legal claims.

You may update certain account information through your account or contact us. You may unsubscribe from promotional email using the link in the message. Transactional and service communications are necessary to administer active Services and generally cannot be disabled while the applicable Service remains active.

12. U.S. state privacy disclosures

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, and certain disclosures or uses of personal information. Echelon does not sell personal information for money. If our use of advertising or analytics technologies is considered “sharing,” “targeted advertising,” or a “sale” under an applicable state law, eligible residents may request to opt out by contacting us or using an available cookie-preference control.

We will not discriminate against you for exercising an applicable privacy right. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

13. Children’s privacy

The Services are intended for adults and businesses. We do not knowingly collect personal information from children under 13, and we do not knowingly offer the Services directly to minors who cannot legally enter into a binding agreement. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

14. Third-party websites and services

The website may link to third-party websites or integrate third-party services. Their privacy practices are governed by their own notices. We are not responsible for third-party privacy, security, or content.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, technology, suppliers, or legal obligations. We will post the updated version with a revised effective date and provide additional notice when required by law.

16. Contact us

Questions or requests concerning this Privacy Policy may be sent to:

Echelon Hosting LLC
401 E Jackson Street, Suite 2340
Tampa, FL 33602

If required for your jurisdiction, you may also contact the applicable data-protection authority.